FAQ’s

FAQ

Having problems with your account?
Experiencing difficulty using the website?
Check the FAQs below for a quick and easy answer.

 

How am I notified of new things added to the site?

We will email you and make an announcement in the Facebook group or in the Forum for paid members.  You should’ve been added to SJP Membership AFS/Freebie email list. If you didn’t get an email asking permission to add you to our list please email us at support@sullivanjphotography.com  When there is a new video tutorial or bonus you can always access them at the bottom of the welcome page.

What happens if I can’t make a live call?

No worries!  You can ask questions before the call by signing in to the community to add your question.  Janice will answer your question, you just watch the replay and enjoy.

What if I want to cancel my membership?

We’ll be sad, but we understand. If you paid with your credit card, you can use our one push cancel tab, easy peasy! If you paid with PayPal, you’ll have to cancel yourself, but we’ll have directions on how to do this on your dashboard.

How often am I billed for my membership?

You will be charged annually or monthly, depending on your subscription choice.  If you joined the lifetime membership you only pay once and that’s it!

My Payment has failed, what should I do?

These things happen! Don’t worry though, your account will not be canceled until your payment fails 2 times.

If your subscription is canceled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the Membership.

If you have any problems please email us at support@sullivanjphotography.com

What should I do if someone is a bully in the FB group?

Please email us asap at  afs@membership.sullivanjphotography.com.  We want you to have a great time with AFS’ers so we’ll stop inappropriate behavior as soon as you notify us!

Can I view the tutorials offline?

All of our content is online.  Just think…it’s not loading up your hard drive and it looks great on an iPad, phone, and computer.  🙂

Do you offer discounts or coupon codes?

You can receive 3 months free by purchasing the yearly membership program saving you $118!

What is the 100% money back guarantee?

If you participate in our introductory 4-week course and complete all the course work and find that you are not satisfied then we will be happy to offer you a 100% refund. The money-back-guarantee is applicable to both annual and monthly membership subscriptions.

My question isn't answered here?

Please email us at support@sullivanjphotography.com and we’ll be happy to answer your questions.