FAQ’s

Having problems with your account? Experiencing difficulty using the website?  Check the FAQs below for a quick and easy answer:

 

How am I notified of new things added to the site?

We will email you and make an announcement in the Facebook group or in the Forum for paid members.  You should’ve been added to SJP Membership AFS/Freebie email list. If you didn’t get an email asking permission to add you to our list please email us at support@sullivanjphotography.com  When there is a new video tutorial or bonus you can always access them at the bottom of the welcome page.

What happens if I can’t make a live call?

No worries!  You can ask questions before the call by signing in an clicking on ‘ask a question’ tab.  Just watch the replay and enjoy.

What if I want to cancel my membership?

We’ll be sad but do understand.  No worries pay with your credit card and use our one push cancel tab, easy peasy!   If you paid with PayPal you’ll have to cancel yourself, but we have directions on how to do this on your dashboard. If you would like to let us know your reason that would be awesome but no worries if you’re not up to that.

How often am I billed for my membership?

Your card is billed monthly.  If you have any problems let us know asap.

My Payment has failed, what should I do?

These things happen! Don’t worry though, your account will not be canceled until your payment fails 2 times.

If your subscription is canceled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the Membership.

If you have any problems please email us at support@sullivanjphotography.com

What should I do if someone is a bully in the FB group?

Please email us asap at  afs@membership.sullivanjphotography.com.  We want you to have a great time with AFS’ers so we’ll stop inappropriate behavior as soon as you notify us!

Can I view the tutorials offline?

All of our content is online.  Just think…it’s not loading up your hard drive and it looks great on an iPad, phone, and computer.  🙂

I would like to purchase an SJP membership as a gift for someone, how do I do this?

It’s easy peasy, just sign up for a new account and enter the details of the person that you wish to purchase the membership plan for. Enter that person’s name and email information and username, next create a password.  Just know that the username cannot be changed but the person you are purchasing for can change all the other info.

Do you offer discounts or coupon codes?

You can receive 2 months free by purchasing the yearly membership program saving you $58!  If you’re on our mailing list you can try our membership for FREE for 14 days.  You can sign up for our email here.

My question isn't answered here?

Please email us at support@sullivanjphotography.com and we’ll be happy to answer your questions.